CRM An acronym for Customer Resource Management - a process which utilizes information technology to establish two-way communication between the customer and the company to better access their needs, historical data and purchasing patters.

Meta-Tags Organic keywords that help direct consumers to you sight through search engines

Saas An acronym for Software as a Service - meaning a version of software development where the application is hosted as a service provider to customers. Saas eliminates the need to install and run applications on your local machine for the service provided. The SaaS platform is one the fastest growing segments of the IT industry.

The Independent System This software is designed for those starting or already operating a single-seat Matchmaking service. You'll have the option of purchasing a web-site or using one you are already happy with.

The Enterprise System This software is designed for those businesses operating a multi-seat Matchmaking or dating service.

Lead Terms:

API An acronym for Application Protocol Interface. It is a guideline for communicating data into the Cupid System database.

Active Leads A color-coordinated list with highlighted leads. The color depends on their status - yellow means new lead, green means appointment set, red means sleeping and blue means canceled.

Archived Leads A list of all past leads that have been removed from the "Active Interface."

Management and Reporting Allows you to record the activity of the leads, how they were distributed, their appointment and sale history and their dollar history.

New Leads Form This is where contact and personal information is compiled about a lead.

Sales and Show Terms:

Appointment Schedule Organize your appointments on a monthly calendar.

INS Archive Interview No Sale; charts the status of the lead - the person Id, name, date, and whether a sale was made.

Sales Package Manager Gives you the option of creating, editing and managing membership types offered to your customers.

Membership Terms:

Active Members These are the current members for a specific office location with name, city, state, date created, last edit, record type, personal ID and member number.

Date Engine The interface used to perform your Matchmaking. Simply choose one of the status options - pending, set, debriefing, archived, refused/declined, information exchanged, completed or basket/possible.

Dateless Members Shows males and females with no dates in the past, based on number of days queried.

Free Member Provides a list of all the free members with full functionality as all member records.

Inactive Members Provides a list of members who have no recent activity.

Selections Admin Gives you the option of creating a new package for your customers.

Management Terms:

Accounts Receivable View the payment method, the member's name, the date and the total amount.

Sales Archive Shows the member's name, the chosen package, the cost and the person responsible for making the sale.