Providing Technology
Solutions for
Todays Matchmakers
Available support system at no additional cost 24/7
 FAQ’s How to explanations are available at no cost throughout the Cupid Software |
 Pre-Recorded Training Tutorials in video form are always available for refresher and new user training |
FREE Premium support with one (1) business day response time is provided for 60 days from purchase date. Max service is 8 credits or 60 days, which ever come first. After this time, you will be required to purchase premium or phone support.
Premium Support is defined and available as follows;
Support is training or education and special requests that are not due to system failures. All are measured in 15 minute increments, or any part of 15 minutes. Each 15 minutes are referred and measured as a “credit”. Example: 22 minutes of support is two credits, 8 minutes is one credit.
Credits are sold in blocks
Credits Purchased |
Per Credit |
Total |
Expire |
After Hours |
|
|
4 |
$25.00 |
$100.00 |
30 days |
No |
|
|
10 |
$22.50 |
$225.00 |
30 days |
No |
|
|
25 |
$18.00 |
$450.00 |
60 days |
No |
|
|
100 |
$15.00 |
$1500.00 |
180 days |
Yes* |
|
*Service available after hours with scheduled appointment double credits charged All service requests must be submitted in writing using email addressed to premium@cupidsoftware.com or completing service request form within the Cupid Software. Incoming telephone calls are not available. All service is provided by return phone call.
Premium support is responded within 5 business hours. Premium support requests must include a telephone number for client services representative to contact you and provide a solution or clarification of software functionality. Cupid support hours are Monday through Friday, 9:30 AM - 5:00 PM (EST). Ask your question online at any time with our ticket system and receive a response within the guaranteed response time during business hours. Plus, easily keep track of your support history online. Each paid incident provides assistance for a single technical problem.
Watch for our email updates notifying you of system improvement and directing you to the FAQ and Webinar explanation of the improvement, use and purpose.
Watch for service notices that may restrict use for maintenance and updates periods.
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